Term and Conditions
1) Overview
a) The Oceania Seafoods Select Online Shopping website at https://www.osselect.com.au (“Website”), is a shopping website where you can browse, select and order our products advertised on the Website from Oceania Select Vic Pty Ltd (ABN 59 625 734 394).
b) The term “Oceania Seafoods Select”, “us”, “we” refers to the owner of this website. The term “you” refers to all persons using https://www.osselect.com.au.
c) Products means any goods, items or services available from our Website for your purchase.
d) By accessing and using the Website and when ordering products and entering into transactions with us, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.
e) Please read these Terms & Conditions before accessing or using the Website. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Website.
f) Your access to and use of the Website, including your order of Products through the Website, is subject to these Terms & Conditions.
2) General conditions
a) Photos are just for reference only and may not be exactly the same as the products you receive. We make every effort to display as accurately as possible the colors and images of our products that appear on the Website.
b) You acknowledge that information and materials contained in the Website may contain inaccuracies or errors and we expressly exclude liability for such inaccuracies or errors to the fullest extent permitted by law.
c) We reserve the absolute right to modify services and prices offered on our Website. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any products at any time.
3) Registration
a) Create account
i) When you create an account with us, you will need to provide all relevant details, including contact details and delivery address as required. Please ensure you check the accuracy of the information you have provided to us.
ii) You are responsible for maintaining the confidentiality of your account, username and password, activities under your account and for appointing authorized users of your account.
iii) You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the Website. You may not have more than two accounts per delivery address.
b) Forget username or password
i) If you have forgotten your password, select Reset your password and you will receive an email with instructions on how to reset it.
c) Cancel account
i) You are able to cancel your account with us at any time by email and no cancellation fees are charged.
ii) You will be required to pay for all received orders and any outstanding amounts will be debited as per your registered billing information.
4) About order
a) Place order
i) Order means your order for products.
ii) Orders can be placed through our website or mobile applications.
iii) You must ensure you confirm your order including products and prices before you click on ‘CHECKOUT’ to confirm your order. An order confirmation will be emailed after your payment is made and this email will specify your ordered products and their corresponding prices.
b) Acceptance or rejection
i) We reserve the right to accept or reject your Order for any reason, including if the ordered product is not available, if there is an error in the price or description of the product as posted on the Website or an error in your Order.
ii) Each Order placed through the Website that we accept results in a separate binding agreement between you and us for the supply of those Products ordered. For each Order accepted by us, we will supply the Products in that Order to you in accordance with these Terms & Conditions.
iii) If we reject an Order placed through the Website, then we will endeavor to notify you of that rejection at the time you place the Order or within a reasonable time after you submit your Order.
iv) If for any reason we are unable to supply the product you ordered, any monies paid will be refunded to you.
c) Promotional codes
i) We may from time to time issue promotional codes. These promotional codes are personal to the individuals we issue them to and cannot be transferred or sold. The promotional codes are subject to the terms disclosed at the time of issue. We reserve the right to cancel any or all promotional codes at any time if we suspect error, fraud or any other abuse of the promotional codes.
5) Delivery
a) Fees and charges
i. ) Delivery pricing starts from $9.95 and varies based on the location of order delivery.
ii. ) Free delivery applies on orders over an allocated amount stated on Oceania's website.
iii. ) Free delivery is available under Oceania's discretion.
iv. ) Some areas may be excluded for free delivery service. Please contact Oceania for further discounts or free delivery service.
b) Order cut off time
i. ) Orders must be placed before 12:00am cut off time, 48 hours prior to the scheduled delivery day.
c) Delivery time
i) We deliver from Monday to Saturday (excluding public holidays), from 10am to 5pm.
ii) Our delivery locations will be increased and updated from time to time. Customers need to ensure they check that their suburb is available for delivery before placing an order.
iii) Delivery date can be scheduled up to 14 days in advance ("Advanced Order").
d) Packing and storage of frozen products
i) You must ensure your cooler bag is placed at the front door before the scheduled delivery date.
ii) We highly recommend that you purchase our cooler bags and encourage to reuse it for any future deliveries. Our cooler bag has been tested to keep our products in good and saleable condition for up to approximately 4 hours.
iii) All fresh products will be delivered with ice packs.
iv) If a cooler bag is not placed at your front door, we will provide you a new cooler bag and you agree that we will charge you for the cooler bag by way of a phone transaction the next business day.
v) If you use your own esky or cooler bag, you do so at your own risk to ensure the esky or cooler bag is able to keep our products fresh and large enough to place all your ordered products.
e) Delivery & Warning Cards
i) Upon delivery, our delivery driver will note the delivery date and time on the Delivery & Warning Card provided to you upon delivery.
ii) You acknowledge and agree that you own and are responsible for all products immediately upon delivery to you.
iii) We advise you to refrigerate your products within 4 hours after delivery and to consider the following guidelines, also available on our Delivery & Warning Cards provided on every order delivered:
(1) Frozen products must be placed into the freezer at -18 degrees Celsius;
(2) Fresh products must be placed into the chiller at below 5 degrees Celsius;
(3) Sashimi grade products lasts up to 48 hours after delivery and must be stored at below 5 degrees Celsius.
iv) If products are left unattended for more than 4 hours after delivery, please dispose of them and we take no responsibility for anything done or caused after the products are delivered to you.
f) Unattended deliveries
i) We will deliver the products to the front door at the relevant Delivery Address provided by you upon order. If you ask us to deliver inside a premise or building at the Delivery Address and we agree to do so, then you are responsible for all loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the Delivery Address.
ii) If you do not answer your door when the delivery driver arrives, your order will be left "at your risk". If you are not contactable on the telephone by the delivery driver when he is trying to deliver and your order is consequently returned to the depot, you agree that the same order will be re-delivered on the next business day for a re-delivery fee of $10 payable by you.
iii) As part of using our Website and the Terms & Conditions, you ‘Agree To Leave’ your goods at the door if the delivery address is unattended. You agree that neither us, nor our delivery drivers, will be responsible for any products that are damaged, stolen or become missing after your products are left at your premises.
6) Safe Food Handling
a) Upon receiving your goods, please ensure you store the products in temperatures as provided in our Delivery & Warning Cards.
b) We do not recommend leaving your products unattended for periods of more than 4 hours after delivery.
c) Please dispose of any products left unattended for more than 4 hours after delivery and please do not consume.
d) Once all products are delivered and accepted by you, we take no responsibility over the treatment or preparation of the products.
7) Payment
a) Payment methods
i) You must pay all fees and charges online using credit/ debit card or PayPal.
ii) All orders made through our Website must be paid by Visa, MasterCard or PayPal. It is your responsibility to ensure that your credit/debit card or PayPal details are valid and up to date.
b) Payment issues
i) If there is any payment issue where we are unable to debit your account or credit/debit card, we may contact you to make a payment over the phone.
c) Suspected fraud accounts
i) We reserve the right to investigate all accounts where we suspect incorrect or fraudulent activity has occurred.
d) Refund
i) Refunds can take 7-14 business days to process after we receive your request.
8) Cancellation Policy & Refunds
a) It is your responsibility to ensure that you choose correctly what you have ordered as our system is unable to alter or edit your orders.
b) We do not accept cancellation or changes of order if less than 48 hours before the scheduled delivery date.
c) For cancelling an Advanced Order, you must contact us at least two (2) business day before the scheduled delivery date. We may charge a cancellation fee if your order has been cancelled after the order has already been packaged for delivery.
d) For all cancellation order, total invoice amount for credit card(2.5%) or PayPal(3%) surcharge will apply.
e) All cancellation requests must be made to our office by email to cs@osselect.com.au. Once your request to cancel has been approved, we will organize a refund within seven (7) business days. No delivery fees will be refunded.
f) We reserve the right to cancel any Orders made if the product is not available for any reason. We will notify you if this is the case and refund the amount paid for the product that is no longer available in the same manner the payment was made.
9) Refund & Return Policy
a) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
b) As you may appreciate, our products are fresh, frozen seafood products and any major failure entitling you a replacement or refund should be identified at the time of delivery to our delivery driver. Once our products are delivered and accepted by you, you confirm you are satisfied with the products.
c) You may return any products within 24 hours of the order being delivered, provided that the products are unused and in its unopened original packaging.
d) Once our team have assessed that the products you wish to return are unused, unopened and kept in accordance with our Delivery & Warning Cards, we may at your request provide a full refund of the price you paid for the products in the same manner as you have made payment or provide a replacement of the same products.
e) Our team may take up to 7 to 14 days to assess the refund request.
f) All refunds will be credited back to you in the same manner you made payment with and generally takes 3-5 business days for the refund to be processed.
g) Oceania Seafoods Select will not be able to refund any delivery fees you have paid upon ordering through our Website to have the products delivered to you.
10) Faulty Product Returns
a) If the products you have ordered arrived damaged or not as you have ordered (i.e. faulty, missing items), please notify our Customer Service Team by email to cs@osselect.com.au accordingly. Emails are attended to during normal business hours.
b) Quality issues with perishables must be reported within 24 hours of delivery.
i) For frozen products, if you received a damaged or defective item, please contact us with information about the product, a description of the fault and pictures, and your proof of purchase. Please place the item securely in its original packaging, we will inspect the product and if we agree that the product is fault, we will resend the same product, and collect the damaged item.
ii) For fresh products, we will only accept replacing unopened items. The return items must be in be in an untouched and unused condition.
c) For health and safety reasons, we will not sell again any products that customers did not accept. However, we need to inspect the products before making an assessment, therefore please keep them in the refrigerator accordingly (Frozen items at -18 degree and Fresh items below 5 degrees) until we advise they can be discarded.
d) Once our team have assessed that the product is faulty, we will re-deliver the same products at our cost.
11) Liquor (Remote Seller's License No.: 36304143)
a) Liquor Control Reform Act 1998: It is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $17,000); for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700).
b) By agreeing to these Terms of Service, you must be over 18 years of age to place an order online or over the phone or receive a delivery. We will not deliver your order if we consider any delivery circumstances are unsuitable for any reason.
c) We may ask the proof of identity upon delivery. If the person receiving the alcoholic beverages is unable to provide an appropriate ID, we will not be able to deliver the alcohol.
d) We reserve the right to limit the quantities of any products to be sold online to any person or persons.
12) Disclaimer & Liabilities
a) Disclaimer of warranties
i) We do not guarantee, represent or warrant that your use of our Website will be uninterrupted, timely, secure or error-free.
ii) To the extent permitted by law we do not warrant and we exclude all Liability in respect of the accuracy, completeness, fitness for purpose or legality of any information accessed using the Website.
iii) You should not rely on any information accessed using the Site to make a purchasing decision and should make your own enquiries before forming your opinion and taking any action bases on any such information.
iv) It is your responsibility to ensure that the products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the products will meet your individual needs.
v) To the extent permitted under law in no event shall we and/or our affiliated and related entities or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with the Website, our services or these Terms and Conditions.
b) Out of stock
c) You acknowledge that any Products you have ordered may be out of stock or temporarily unavailable. If this happens, we will contact you for arranging a refund or replace the item upon our discussions.
d) Limitation of liability
i) Our total aggregate liability to you in connection with these Terms & Conditions and your purchase of products through our Website is limited to the purchase price of any products purchased by you.